Frequently Asked Questions

Everything you need to know about shopping with MUJI Australia.

What are your shipping options and delivery timeframes within Australia?

We offer standard shipping across Australia via Australia Post. Delivery typically takes 3-7 business days for metropolitan areas and up to 10 business days for regional locations.

What is your return policy for online and in-store purchases?

You can return unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, we cannot accept returns on innerwear, earrings, or opened health and beauty products.

Can I click and collect my order from a MUJI store?

Currently, we offer Click & Collect services at selected Victorian and New South Wales stores. Availability will be shown at the checkout based on your local store's stock levels.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for flexible interest-free installments.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

Are MUJI products covered by a warranty?

Yes, our products come with guarantees that cannot be excluded under the Australian Consumer Law. This includes coverage for manufacturing defects and faults under normal household use.